Frequently Asked Questions (FAQ)

What is the validity of my access to the e-learning training?

You will have three months of unlimited access to the online course. However, a downloadable copy of the complete note set will be provided. View the materials on and/or download the materials to a PC or mobile device.

Is there an expiration date for the downloaded training materials?

There is no expiration date on access to this valuable resource as it will be downloadable. Digital rights management and intellectual property rights are protected by some limitations such as the inability to share the file with others. Further, while the materials can be printed, each page includes a prominent watermark, with the exception of the pages in the ISTQB Syllabus and Glossary.

When will I get login instructions for my e-learning training?

 You will receive an email with the login information for your e-learning account on the learning management system, TalentLMS within 24 – 48 hours.

Who is the ISTQB e-learning trainer?

Rex Black, past President of the International Software Testing Qualifications Board (ISTQB), past President of the American Software Testing Qualifications Board (ASTQB), Project Manager and Technical Editor for ISTQB Foundation Syllabus 2018, Chair of the Agile Working Group, and co-author of over ten other ISTQB syllabi.

What’s your cancellation policy?

You may cancel your purchase by sending us a cancellation email to or by calling 416-546-4628. You should cancel your purchase before we send your login instructions for a full refund.

How can I register for the ISTQB exam?

An electronic exam voucher is priced separately and is available as an optional purchase using the pulldown menu on this registration page.

Participants in this course can register for an ISTQB® certification exam while booking your online training. Alternately, you may choose an exam provider here:

Will I get a course completion certificate after completing the training?

A course completion certificate will be issued to you in PDF version after completing your course (often used for employer reimbursement).

How will I get my ISTQB certificate?

Those who pass the official ISTQB exam by meeting the minimum passing requirements will receive an official ISTQB certification from the exam provider. 

Please ensure you provide correct contact information while registering for the exam.

What is included in the e-learning training?

Please visit the E-Learning page and select your respective certification training to know more about the objective and the purchase includes of the course.

Can I get a mock exam to practice?

All training will include sample mock exams for practice. You will also be provided with the answers to compare. We highly recommend you practice the mock exam before registering for the official ISTQB exam.

Alternately, you can also download official ISTQB mock exams here:

Where can I get additional resources?

Resources are available here

Do you have customer service?

Our friendly and knowledgeable customer services reps are available to answer your questions from Monday – Friday (9 AM – 5 PM EST). Send us an email to or call (416)- 546-4628 or 1-844-364-6287